A friend of mine had an unfortunate experience yesterday. She had a call from a man who claimed to be investigating her computer running slow. Despite her being naturally wary he was very convincing and overcame her suspicions. Thus he ended up with remote access to her computer. Some malware was planted and it was only when the scammers claimed there were a number of viruses on the machine and asked for card details did the penny drop, the call was ended and the computer switched off.
After she called me I advised her if she had financial or shopping details on the machine she could have exposed her security and passwords to the scammers. Consequently she phoned her bank, stopped all her credit cards and changed passwords then we ran a system cleanup and restored the machine to a few days ago. Everyone needs to be on their guard against these parasites and if you get such a call refuse to give any details or allow them any way of getting into your machine. (although getting their details would be extremely useful to the police).
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